Consumer Affairs Victoria is the governing body responsible for the Residential Tenancies Act. Consumer Affairs Victoria can provide tenants with information, advice and a dispute resolution service.
Tenants Union of Victoria provides information to inform and educate you as a tenant about your rights and how to improve your conditions. They produce Publications in multiple languages and provide free and confidential telephone, drop-in and email advice.
Tip - You can also contact the Tenants Union of Victoria and Consumer Affairs Victoria for further information and assistance before you sign a lease or if things go wrong during the lease.
The Dispute Settlement Centre of Victoria (DSCV) provides a free mediation service to help resolve disputes. Phone DSCV: +61 3 9603 8310
Environment Victoria has tips on how to reduce your environmental impact when renting.
Moneysmart provides a useful budget planner and a track my spend app to help with managing living costs.
- Renting a Home: A guide for Tenants. Produced by Consumer Affairs Victoria. The landlord must give you a copy of this guide before you sign a lease (fixed term).
- Rooming Houses: A guide for Residents. Produced by Consumer Affairs Victoria. The landlord must give you a copy of this guide before you sign an agreement (no fixed term).
- The VU Housing Guide provides information on housing options and a checklist.
Download the Consumer Affairs Victoria Rentright App for important information and tools to help you manage your tenancy.
For general information on VU Student Housing Service watch the video.