Frequently asked questions
Students back to top
Where can I get housing information?
Victoria University housing web page provides a broad range of information and options including university operated student residences and off-campus accommodation.
The Student Housing Guide produced by the Student Housing Services provides practical housing information and workpages to assist students when looking at properties.
You can obtain more information by emailing the Housing Officer - firstname.lastname@example.org or make an appointment to see a Student Welfare Officer located on most campuses.
Phone: 03 9919 8801, 99192399 or 9919 4418
Where can I get tenancy information or advice?
Consumer Affairs Victoria (CAV) is responsible for the administration of the Residential Tenancies Act.
You can obtain copies of Renting a Home: A Guide for Tenants or Rooming Houses: A guide for Residents and other relevant information and forms from Consumer Affairs Victoria - www.consumer.vic.gov.au or phone 1300 558181 or call into their office at 113 Exhibition Street, Melbourne.
CAV publications are also available in many other languages.
Tenants Union Victoria also provide information, support and advice to tenants. The TUV web page has an excellent range tenancy issue sheets and step by step guides in a broad range of languages. www.tuv.org.au or get phone advice 9.00am to 4.00pm Monday, Tuesday, Thursday, Friday 1.00pm to 8.00pm Wednesday on (03) 9416 2577
(Closed on public holidays)
The VU Housing Officers can also provide you with tenancy information or referral. Email email@example.com or phone 03 9919 8801.
Am I eligible for financial assistance for housing?
Rent Assistance - Students receiving a Commonwealth Support benefit or pension and living away from home and paying rent may be eligible for Rent Assistance - contact Centrelink for more information. www.centrelink.gov.au
Bond Loan Scheme - Australian resident students on low income may be eligible for a Bond Loan for a rental property, co-tenancy in a rental property or as a resident in a rooming house. Students living in University operated accommodation are not eligible for a Bond Loan but may be eligible for a VU Student Loan. Contact Dept of Human Services to apply. www.dhs.vic.gov.au
Health Care Card - Australian resident students receiving NO or low income (less than $3840 over 8 weeks) are eligible for a Low Income Earners Health Care Card which will provide a range of discount concessions including gas, electricity and water.
Scholarships - the university has a range of scholarships to assist Higher Education and TAFE students with their living and education costs. See Scholarships web page for more information at www.vu.edu.au/scholarships
Centrelink Advance Payment - Students receiving a Commonwealth pension and some benefits are eligible to apply for a cash advance which could be used for housing costs. Contract Centrelink for more details. www.centrelink.gov.au
Student Loan - up to $500 interest free is available as a last resource. Strict conditions apply. Contract Student Welfare Services on 99198801, 99194418 or 99192399 for an appointment.
Housing Establishment Funds (HEF) - is a Victorian Government initiative that aims to address and prevent homelessness by providing financial assistance to individuals and families (Australian Residents) who are homeless or in housing crisis. Funds may be provided for rent in advance (private rental) or rent in arrrears (private rental) or emergency housing. An eligibility criteria applies. For further information about HEF phone 1800 825955.
Providers back to top
What is the difference between a landlord and a provider?
Nothing - the Student Housing service may refer to you as either a landlord or provider.
You can be one of any type of landlord or provider - a landlord with an investment property managing it yourself or you may have an Agent, you may be a VU student renting a property and looking for a housemate or you may own or rent your home and want to find someone to share it with.
What is a Rooming House?
A Rooming House is a building in which one or more rooms are used by four or more people who are on an individual agreement (written or oral)and paying individual rent for a room (or shared room) in that building.
Rooming Houses must be registered with the Local Government authority and meet health, building and safety regulations.
Rooming Houses must have prescribed amenities and meet prescribed standards under the Residential Tenancies (Rooming House Standards) Regulations 2012
The premises must be administered and residents afforded their rights and obligations under the Residential Tenancies Act 1997.
For more information regarding Registration of a Rooming Housing, contact the Local Government authority where the building is located.
Consumer Affairs Victoria conduct training sessions for Rooming House operators and copies of prescribed forms and guides.
Does the Housing Service provide training to providers?
Whilst we are happy to try and answer your enquiries, you should familiarise yourself with your duties and obligations as a landlord under the Residential Tenancies Act .
Consumer Affairs Victoria run training sessions for landlords, rooming house operators and those providing student accommodation.
For more information about training see the Consumer Affairs web page at www.consumer.vic.gov.au or phone 1300 558 181
When do Victoria University students look for housing?
The peak times are the months leading up to the commencement of the academic year - January, February and into mid March and for the mid year intake in June and July and there is always students looking to change their housing at any given time.
Apprentices attending their block release training will require accommodation for one to three weeks several times per year.
How does the Student Housing Service and database work?
The student housing database operates as a listing agent. Landlords can list their accommodation offer at no cost.
Offers of accommodation must with relevant statutory acts and regulations including the Equal Opportunity Act.
Students looking for housing can access the database for free to search for suitable accommodation.
VU staff do not inspect properties or recommend one provider over another.
The Housing Officer does not match or place students with offers of accommodation.
Students must contact the providers and all negotiations are between the student and the provider.
What types of housing do students look for?
Share House for singles and couples - room with use of household facilities
Rooming Houses (where four or more individuals rent room or share a room) and share the common facilities
Vacant properties to rent - houses, flats, units, self-contained bungalows and apartments
Commercially operated Student Apartments and Hostels - furnished apartments & serviced hostels
University operated 'Halls of Residence' - furnished room, use of facilities, pastoral care and academic support.
How much rent can I charge?
For rental properties you can charge Market Value (or less). Contact the Real Estate Institute of Victoria for further information. www.reiv.com.au
Room rental charges will depend on the type of household. In a rental property, the share would be a portion of the total rent plus a share of the household utilities.
In a private home, it is more difficult to determine. You may enquire what you home would rent for, divide this amount by the total number of bedrooms to achieve a room rate and add additional amounts for provision of furniture and other services. Utilities may be included in the rent or on agreed share basis.
When setting your rent bear in mind that most students are on limited income and international students do not receive concessions for public transport travel etc - so if you rent is excessively high you will receive fewer enquiries.
How much Bond can I charge?
If you charge a Bond, you must complete a Bond Lodgement Form and lodge it with the Residential Tenancies Bond Authority within 10 working days of receiving the bond. You must also provide the tenant a Condition Report on the state of the property or the room they are renting.
Rental properties - a maximum equal to one month rent
Residents on a Rooming House Agreement - a maximum equal to two weeks rent.
Tenants, co-tenants and sub-tenants on fixed term leases - a maximum equal to portion of one month rent
How do I advertise a vacant room or property?
You'll need to register as a provider first. It should only take you a minute or two.
Once you've done that, just click "Add a listing" and fill out the form. Add photographs. You have the opportunity to review the information before you submit. You will be notified by email once your listing has been processed by the Housing Officer.
How do I add another property?
As you are already registered simply log in. On your dashboard, click Add a listing, complete the details. An email will be sent to you once this listing has been processed by the Housing Officer
How do I relist a previous offer?
1. Locate the listing to be reactivated from your dashboard.
2.Click on the 'relist' link.
3.Click on 'available from' box and enter the date the property is available from.
4.Select the 'preview' box and make any changes that you want.
5.Select the 'OK, submit this listing' button.
6. You will receive an email once the Housng Officer has processed your listing.
What is Homestay and how do I become a Host?
Homestay provides a cultural exchange between the student and a local family or individual (called a Host).
The student lives as a guest in the host’s home
Living in a supportive family environment, the student is provided with a clean furnished room (this includes items like a bed, desk, wardrobe, chair and a study lamp) access to bathroom and laundry facilities and meal services. Utilities (electricity, gas and water etc.) are also included. The minimum stay is 4 weeks.
Hosts offer ongoing support and can show the student around the local area including local facilities such as banks, post office, shops, public transport.
Victoria University’s preferred homestay provider is Australian Homestay Network (AHN). To find out more please refer to www.homestaynetwork.org/VU-students or www.homestaynetwork.org/VU-agents or phone +61 3 9435 6621 or 1300 MY STAY.
Where are students looking for housing?
Victoria University has campuses throughout the Melbourne central business district and western suburbs and our students look for housing all over Melbourne - depending on their needs.
Our campuses are located at:
- Footscray Park
- Footscray Nicholson St
- St Albans
- City Flinders St & Flinders Lane
- City King St
- City Queen St
Where can I get copies of leases and other forms?
You can down load the prescribed leases, condition report forms and other resources from the Consumer Affairs Victoria web site at www.consumer.vic.gov.au
Or you can visit or contact them for hard copies of the forms together with Renting: A Guide for Tenants
Consumer Affairs Victoria, 113 Exhibition Street, Melbourne Phone: 1 300 51 81 81
For providers of accommodation within your own home, we recommend you have a written agreement to discuss with your student to ensure there are no misunderstandings about payment of rent, house rules for example. The Student Housing Service can email you a copy if you request - email us - firstname.lastname@example.org
Student Housing Service
Ph: 03 9919 8801, 9919 2399 or 99194418
Ph: 03 9919 8801, 9919 2399 or 99194418